| FREQUENTLY ASKED QUESTIONS|
We have collected a number of frequently asked questions below. If you do not find the answer to your question, you can send an email to us at firstname.lastname@example.org or call customer service on tel. +45 25100070 every weekday between 10.00 and 13.00.
Do I have to pay the return shipping myself? There is no return label in the package?
Yes, we do not have free returns. So you have to buy a return label yourself. If you need to exchange an item,
we will pay the freight for the exchanged item when it is to be sent back to you.
Should I send a return with a return label from your website (GLS)?
No, you can send returns with who and how you want. However, you must send to our address:
2680 Solrød Strand
. We also recommend that you send with tracking number as you are responsible for the package until it is received with us. If you send to a parcel shop by mistake, it will not be picked up and you are responsible for sending it back to us again afterwards.
I did not get my money for the clothes I sent back?
We return to the account and the card used on the order. You will receive an email when the amount is refunded. If we have not received your package - we have also not returned the money - so check your tracking number before contacting us.
I can not find my return note?
You can download it here: https://designbysi.dk/images/Returseddelpakkelabels-1310.pdf
I do not have my order number what do I do then?
We can also use the mobile number or the email used on the order.
How long do I have a right of return?
We have a 14 days return policy.
Can I get my money back?
Yes you can. Just return within 14 days of picking up your package. The clothes must be in the same condition as when you received the clothes, unused and marked.
Should I send the clothes back in the same bag I received it in?
No, you do not have to, as long as it is securely packed to be sent back to us.
Do I have to send several orders back together in the same bag and with only 1 return label?
Yes you may. Just write on the return slip, the order number you send back and what to do with them.
Can I get the money back to another card / account?
No, we can only return to the card used on the order.
There is a fault in a set I bought. Do I have to send both parts of the set back?
Yes, you should. Then we will exchange the whole set and send a new to you.
I have received an item with faults on what should I do?
You must send us an email with your order number, pictures of the fault and what describe what the fault is. Then we look at it and send a free return label if the fault is ours. Remember you have 7 days to advertise us.
I got a wrong item, what should I do?
You must send us an email with your order number, pictures of the item delivered incorrectly. Then we look at it and send a free return label if the fault is ours.
The clothes I bought from you are broken, what should I do?
You must send us an email with your order number, pictures of the fault and what describe what the fault is. Then we look at it and send a free return label if the fault is ours.
May I try the bikini I bought?
Yes you may. However, you need to wear a pair of panties inside when you try on the panties. If we receive a dirty bikini return, we can not exchange / take it back. The bikini will be sent back to you and you will pay for the shipping.
Do you have a shop where I can come and try and see the clothes?
No, we are exclusively a webshop.
I do not receive a reply to my sms?
Unfortunately, we do not reply to text messages. Send an email or call us.
You do not answer your phone?
We have phone time Monday to Friday between kl. 10.00 and 13.00. If it is busy during that time, try again later.
I do not receive a reply to my email?
Send your email directly to email@example.com, as we do not receive the emails where you have responded by your order confirmation.
Are your clothes big or small in size?
Many of our clothes on our webshop are small in size.
One size what size is it approx?
One size answer approx. for a size small / medium
How tall are your models in the pictures on the website and what size clothes are they wearing?
Our models in the pictures on the website are all around 1.70 and most have size small on.